1. Detailed description of goods and/or services

TotallyMe helps in assisting couples and individuals wishing to transcend another level of intimacy within their relationships.


2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 to 2 days and delivery confirmed by way of email .

3. Export restriction 

The offering on this website is available to South African clients only.


4. Return and Refunds policy

Due to the nature of the products sold, we are unable to accept any returns, exchanges or refunds for these gift boxes and lubricants.


5. Customer Privacy Policy

TotallyMe shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569


6. Payment options accepted

Payment may be made via Visa and MasterCard.


7. Card acquiring and security

Card transactions will be acquired for TotallyMe via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


8. Customer details separate from card details

Customer details will be stored by TotallyMe separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.


9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


10. Responsibility

TotallyMe takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


11. Country of domicile

This website is governed by the laws of South Africa and TotallyMe chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


12. Variation

TotallyMe may, in its sole discretion, change this agreement or any part thereof at any time without notice.


13. Company information

This website is run by Tracy Jacobs based in South Africa trading as TotallyMe.


14. TotallyMe contact details


Company Physical Address: 

55 West Road South,