1. Detailed description of goods and/or services
TotallyMe helps in assisting couples and individuals wishing to transcend another level of intimacy within their relationships.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 to 2 days and delivery confirmed by way of email .
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
Due to the nature of the products sold, we are unable to accept any returns, exchanges or refunds for these gift boxes and lubricants.
TotallyMe shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for TotallyMe via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by TotallyMe separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
TotallyMe takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and TotallyMe chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
TotallyMe may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Tracy Jacobs based in South Africa trading as TotallyMe.
14. TotallyMe contact details
Company Physical Address:
55 West Road South,